Platform Privacy Policy

Version 1.2 · 16 August 2026

1. Who is responsible for your data

Mao Hua, address Ulica Ilije grerorica 12. Privacy contact: info@scan-order.eu.

2. What we process and why

The platform may process customer-representative contact details, administrator accounts, contracts and subscriptions, billing status, support communications, and necessary sign-in, security and audit logs. This is used to provide and manage the B2B service, support customers, protect the platform, prevent abuse and meet legal obligations. Restaurant business and staff data is generally controlled by the restaurant, while the platform processes it on the restaurant’s instructions.

3. Legal bases

Depending on the circumstances, processing may rely on contract performance, legal obligations and legitimate interests in platform security, service operation, abuse prevention and protection of the business.

4. Recipients and international transfers

Necessary data is shared only with providers needed for hosting, backup, communications, payments, support, security or enabled AI functions, and with competent authorities where legally required. Processing outside the EEA uses an adequacy decision, Standard Contractual Clauses or another applicable safeguard.

5. How long data is kept

Contract, billing and legally required records are kept for applicable legal and contractual periods. Support, security and operational logs are kept only as long as necessary and are then deleted or anonymised.

6. Your rights, AI and contact

Where applicable, you may request access, correction, erasure, restriction, portability or object to processing and may complain to a competent data-protection authority. AI functions provide assistance and do not make solely automated decisions producing legal or similarly significant effects. Privacy contact: info@scan-order.eu; security incidents: info@scan-order.eu. Material changes will receive a new version and date.